Gemini Storybook Gem Image Limit Not Resetting in Google Workspace for Education: Admin Fixes via <a href="https://workspace.google.com/dashboard">https://workspace.google.com/dashboard</a>

Google Workspace for Education administrators are increasingly encountering a peculiar issue with the Gemini Storybook Gem: teachers are being blocked by a 'daily image limit reached' error, even when they haven't generated images recently, or in some cases, ever. This isn't just an inconvenience; it halts creative learning activities and can be frustrating for both educators and students.

The core problem appears to be a 'stuck' image generation quota. For instance, a teacher might have generated only one image six days ago but still receives persistent messages to 'try again in 5 hours,' which never resolves. Another teacher, having never used the feature, might be told to 'try again in 23 hours.' Standard troubleshooting steps like clearing cache or trying different devices prove ineffective, indicating a deeper, backend synchronization issue affecting Google for Edu accounts for users verified as 18+.

The Admin Console is Your Key to Resolution

For Google Workspace for Education administrators, relying on the standard 'Send Feedback' button is often a dead end. Instead, the most effective path to resolution is submitting a detailed Technical Bug Report directly through your Google Admin Console. This ensures your report reaches the appropriate support channels and is treated as a verified issue.

How to Submit a Technical Bug Report

Navigate to admin.google.com > Support > Contact Support. Use the following template to provide comprehensive details:

1. Subject Line
Bug Report: Storybook Gem - False "Daily Limit Reached" Error on Zero Usage (Education Domain)

2. Issue Summary
Multiple verified Education users (18+) are blocked from using the Storybook Gem by a "daily image limit reached" error, despite having generated zero images in the last 24–48 hours. The account quota state appears "stuck" and is not resetting via the standard rolling 24-hour window.

3. Affected Users (Examples)
User A: [Insert Email if safe/internal] - Last usage: 6 days ago (1 image generated). Error: "Try again in 5 hours" (Persists past 5 hours).
User B: [Insert Email if safe/internal] - Last usage: Never (0 images generated). Error: "Try again in 23 hours."

4. Environment Details
Domain Type: Google Workspace for Education
Feature: Gemini Advanced / Storybook Gem (Image Generation)
License Assigned: [e.g., Gemini for Google Workspace Education / Education Plus]
Age Verification: Confirmed 18+ settings are active for these OUs.

5. Troubleshooting Already Performed (verified unsuccessful)
[x] Cleared browser cache and cookies (Chrome).
[x] Attempted access via Incognito/Private mode.
[x] Attempted access across distinct devices (Laptop vs. Tablet) to rule out local token caching.
[x] Waited >24 hours to rule out "Rolling Window" confusion.
[x] Verified users are not hitting the domain-wide total quota (other users are working fine).

6. Diagnosis / Request
This appears to be a Quota Synchronization Failure on the specific user accounts regarding the internal image generation model (likely nano-banana or imagen-3). Request: Please refresh/reset the image generation quota counters for the affected user accounts on the backend.

Crucial Tip: Mention "Nano Banana" to Support

When you connect with a support agent, specifically ask them to check the "Nano Banana" model quota for the affected user IDs. This is an internal model name for the image generator, and mentioning it can help agents pinpoint the exact issue more quickly, as these synchronization errors are often linked to it.

Verifying Gemini Usage and Limits

Before contacting support, you can gather evidence to confirm whether the error is legitimate or a "phantom" issue:

• Path A: The Gemini Report (Aggregate Data)
  • Go to Menu → Generative AI → Gemini reports.
  • Select User-level usage and filter by the affected user's email.
  • Look for the "Last used" date. If it shows "0" or a date >24 hours ago, screenshot this as proof for support.
• Path B: The "Gemini limit status" Column (Real-time Status)
  • In your https://workspace.google.com/dashboard, go to Directory → Users.
  • Click "Manage columns" (the gear/table icon above the user list).
  • Search for and add the column: "Gemini limit status."
  • Review the status for affected teachers. This column will indicate if a user is "Approaching limit," "Usage limit reached," or "Not approaching limit."

By following these detailed steps, Google Workspace for Education administrators can efficiently diagnose and resolve the Storybook Gem image limit issue, ensuring teachers can continue to leverage Gemini's creative capabilities without interruption.