Gemini App Scrolling Glitch: A UI Headache Impacting User Productivity and Your Gapps Dashboard
Gemini App Users Hit by Persistent Scrolling Bug: Chat History Inaccessible
A critical user interface (UI) issue is currently affecting users of the Gemini App, preventing them from scrolling up to view earlier parts of their conversations. This glitch, highlighted in a recent Google support forum thread, leaves the chat window stuck at the bottom, rendering previous messages and crucial context inaccessible. For many, this isn't just an inconvenience; it's a significant barrier to productivity, especially when important data resides in earlier chat history.
The Frustration of a Stuck Chat Window
The original post describes a scenario where the Gemini App's chat window is 'stuck at the bottom,' making it impossible to retrieve past conversational data. This isn't an isolated incident. Multiple users have echoed the same problem, indicating a widespread and persistent bug. The inability to scroll up means that ongoing projects, brainstorming sessions, or critical information shared earlier in a Gemini conversation are effectively lost, at least temporarily.
Extensive Troubleshooting, Limited Solutions
Users, including those with paid Google One plans, have gone to great lengths to resolve the issue. Tried solutions include:
- Clearing browser cache
- Attempting access via different browsers (regular and Incognito mode)
- Using the mobile app
- Logging out and back into the Gemini App
- Deleting 'broken' chat prompts
- Submitting detailed feedback multiple times
- Contacting Google One support directly (with reports of no effective help)
Despite these comprehensive efforts, the problem persists, leading to considerable user frustration and a feeling of helplessness.
Google's Response and the Waiting Game
Google's support team has acknowledged similar reports, suggesting standard troubleshooting steps like trying different browsers or Incognito mode. However, for many, these steps have proven ineffective. The official advice then points to sending feedback via the app and, for paid Google One subscribers, utilizing their dedicated support channels. The underlying message is clear: once feedback is submitted, users must wait for the technical team to address the issue, with high-impact bugs typically prioritized.
Impact on Productivity and Your Gapps Dashboard
For organizations relying on Google Workspace tools, a fundamental UI bug like this in a key application like Gemini has broader implications. When users cannot access their conversation history, it directly impacts their workflow, leading to duplicated efforts, missed information, and decreased efficiency. Administrators monitoring their gapps dashboard might observe an uptick in internal support tickets related to Gemini or a dip in its perceived reliability. While the issue isn't about check google space usage or google drive alerts, it underscores the critical need for stable and accessible interfaces across all Google services to maintain user trust and productivity.
What to Do If You're Affected
If you're experiencing this Gemini App scrolling glitch, continue to:
- Send Feedback: Use the 'thumbs down' button or the dedicated feedback option within the Gemini App to report the issue. Provide as much detail as possible.
- Be Patient: As Google support indicated, fixes for bugs, even critical ones, can take time.
- Utilize Google One Support: If you have a paid Google One plan, continue to leverage their support channels, providing them with all the troubleshooting steps you've already taken.
While the wait can be frustrating, consistent feedback helps Google prioritize and address these critical UI challenges to ensure a smoother experience for all users.