FAQ
What's the sent-to-received communication ratio? - Sent vs. Received Emails and Chats Ratio
The sent-to-received communication ratio in the 'Sent vs. Received Emails and Chats Ratio' widget indicates the balance between the volume of emails and chat messages an individual or team sends versus receives. A ratio close to 1:1 suggests balanced engagement, while skewed ratios can highlight senders, receivers, or potential communication bottlenecks.
