FAQ
Frequently asked questions about activity analytics, Gmail and Chat metrics, performance reviews, document alerts, and Google Workspace insights.
How much time does an employee spend collaborating with their immediate team members versus other teams or external contacts?
The Collaborative Time widget provides a clear breakdown of an employee's communication time. It segments total meeting and chat durations into three categ…
What are the trends in an employee's meeting and chat durations with different peer groups?
The Collaborative Time widget displays period-over-period changes for total meeting and chat durations across all peer groups (team, cross-team, external).…
Is an employee's external communication consistent with their role's requirements?
Yes, by reviewing the 'External meetings' and 'External chats' segments in the Collaborative Time widget, users can assess if an employee's engagement with…
Are there any shifts in communication patterns over daily, weekly, or monthly periods?
Absolutely. The Collaborative Time widget is designed to highlight shifts in communication patterns. By selecting different 'Period' filters (e.g., Daily, …
How does an employee's collaborative time compare to previous periods?
The Collaborative Time widget includes specific summary statistics that provide a percentage change compared to the previous period for each communication …
What is an employee's typical chat response speed?
The widget displays the 'Avg Response Time' in minutes for direct messages received by the selected employee from their team members. This metric indicates…
Has chat response speed/frequency changed over time?
Yes, the widget provides a percentage change (indicated by an up or down arrow) for both 'Responses' and 'Avg Response Time' compared to the previous perio…
What is the average response time for direct messages?
The widget clearly shows the 'Avg Response Time' in minutes for each team member's interaction with the selected employee. This average is calculated based…
How many chat responses are sent to specific team members?
The widget presents a clear table detailing 'Responses' — the total count of replies sent by the selected user to each specific team member within the chos…
Can communication efficiency be improved using this data?
Absolutely. By understanding individual and team communication patterns presented by the widget, managers can provide targeted coaching and identify traini…
How many documents, meetings, events, or chat rooms did this employee create in a given period?
The widget displays a table showing the exact number of documents, meetings, calendar events, and chat rooms created by the selected employee for the speci…
Is the employee's creation rate increasing or decreasing compared to the previous period?
Yes, the widget includes a 'Previous Period' column, allowing for a direct comparison of the current period's creation counts against the preceding period.…
