FAQ
Frequently asked questions about activity analytics, Gmail and Chat metrics, performance reviews, document alerts, and Google Workspace insights.
How does current volume compare to previous?
For each communication type, the widget shows a percentage change compared to the previous equivalent period (e.g., this week vs. last week, this month vs.…
Who is most active in initiating communication?
You can use the 'Org Unit' and 'User' filters within the Initiated Communication widget to refine the data. By applying these filters, you can identify spe…
Can AI insights help improve communication?
Yes, the widget features an 'AI Insights' button. Clicking it provides AI-generated tips and analyses specific to the currently displayed data. These insig…
How many emails, chats, and meeting invites did I receive this week/month?
The 'Received Communication' widget displays precise counts for emails received, chat messages, document comments, and meetings participated in. You can se…
Is my incoming communication volume increasing or decreasing?
Yes, the 'Received Communication' widget explicitly shows the percentage change in volume compared to the previous period of the same length (e.g., this we…
Which communication channels contribute most to my received communications?
The widget breaks down your received communications by channel: emails, chats, document comments, and meetings. Each channel has its own line graph and num…
How can I manage incoming communication more effectively?
Based on the patterns observed in the 'Received Communication' widget, you can take several actions. Identify peak times to schedule focused work during qu…
What's the sent-to-received communication ratio? - Sent vs. Received Emails and Chats Ratio
The sent-to-received communication ratio in the 'Sent vs. Received Emails and Chats Ratio' widget indicates the balance between the volume of emails and ch…
How has communication balance evolved? - Sent vs. Received Emails and Chats Ratio
The 'Sent vs. Received Emails and Chats Ratio' widget allows you to track communication balance over various filtered periods (Week, Month, etc.). By compa…
Are employees primarily sending or receiving? - Sent vs. Received Emails and Chats Ratio
Yes, the stacked bar chart in the 'Sent vs. Received Emails and Chats Ratio' visually differentiates between sent and received messages. This allows for a …
What are weekly/monthly communication trends? - Sent vs. Received Emails and Chats Ratio
The widget presents data over selectable periods like 'Week' or 'Month'. This enables users to identify recurring patterns, peaks, and troughs in communica…
How does current activity compare to prior periods? - Sent vs. Received Emails and Chats Ratio
The 'Sent vs. Received Emails and Chats Ratio' includes a feature that shows percentage changes in total sent and received counts compared to the previous …
